Win and Keep Customers With Dynamics 365
Citytech implements, customizes, and integrates Microsoft Dynamics 365 CRM — uniting sales, service, and marketing on one Microsoft platform so every customer interaction is connected and informed.
View our success storiesCitytech Microsoft Dynamics 365 CRM at a Glance
150+
Dynamics Implementations
Across sales and service teams
360°
Customer View
Sales, service, and marketing unified
AI Copilot
Powered
Productivity built into the CRM
Microsoft-Native
Integration
Works with M365, Teams, and Azure
12+
Years on Microsoft
Deep Dynamics and Power Platform depth
4.9/5
Client Satisfaction
Rated across post-delivery reviews
Our Microsoft CRM Stack
Citytech delivers across the full Microsoft Dynamics 365 and Power Platform ecosystem — one connected, intelligent customer platform.
Dynamics 365 CRM
Sales, Customer Service, Field Service
We implement the Dynamics 365 customer engagement suite.
Customer Insights
Marketing & data (Customer Insights)
We unify customer data and power targeted journeys.
Power Platform
Power Apps, Power Automate, Copilot Studio
We extend and automate CRM with low-code Power Platform.
Copilot & AI
Copilot for Sales & Service, AI Builder
We add AI copilots to boost seller and agent productivity.
Reporting & BI
Microsoft Power BI, embedded dashboards
We turn CRM data into real-time insight.
Integration & Cloud
Microsoft Azure, Dataverse, APIs
We connect CRM to ERP, telephony, and your wider stack.
Dynamics 365 CRM Capabilities
End-to-end Dynamics 365 deployment from setup to go-live.
What we offer?
- Solution design
- Configuration
- Data migration
- Go-live & training
Equip sellers with pipeline, forecasting, and AI assistance.
What we offer?
- Lead & opportunity management
- Pipeline & forecasting
- Sales Copilot
- Mobile selling
Deliver fast, connected support across every channel.
What we offer?
- Case management
- Omnichannel
- Knowledge base
- Service Copilot
Unify data and run personalized customer journeys.
What we offer?
- Customer data unification
- Journey orchestration
- Segmentation
- Campaign analytics
Tailor Dynamics to your processes with Power Platform.
What we offer?
- Custom entities
- Workflows
- Power Apps extensions
- Plug-ins
Connect Dynamics with ERP, telephony, and third-party systems.
What we offer?
- ERP integration
- Telephony / CTI
- API integration
- Real-time sync
Keep CRM adopted, optimized, and current.
What we offer?
- User adoption
- Optimization
- Enhancements
- Managed support
CRM Outlook
Citytech builds toward where customer engagement is heading — not where it's been.
AI Copilots in CRM
AI assisting every seller and agent.
Unified Customer Data
One profile across sales, service, and marketing.
Agentic Service
Autonomous agents resolving customer issues.
Predictive Selling
AI scoring leads and forecasting deals.
Conversational Channels
Engaging customers on chat and messaging.
Copilot-Driven Productivity
Less admin, more selling and serving.
Real-Time Personalization
Journeys that adapt to behavior.
Composable CRM
CRM extended with low-code on Power Platform.
Customer Data Platforms
Insights unifying every touchpoint.
Embedded Analytics
Power BI insight inside the CRM.
Self-Service Experiences
Portals and bots customers prefer.
Responsible AI in CRM
Trusted, compliant use of customer data.
The Business Value of Dynamics 365 CRM
Scattered customer data and disconnected tools cost you deals and loyalty. A unified Microsoft CRM gives every team one view of the customer — and the AI to act on it.
One View of the Customer
Sales, service, and marketing on one platform.
More Closed Deals
Pipeline visibility and AI-guided selling.
Better Customer Service
Faster, connected support across channels.
Native to Microsoft
Works natively with Microsoft 365, Teams, and Azure.
AI-Boosted Productivity
Copilot that removes admin and busywork.
Our Process
Why Choose Citytech for Dynamics 365 CRM
CRM only pays off when people actually use it. Citytech brings deep Microsoft Dynamics and Power Platform expertise, a focus on adoption, and the integration skill to connect CRM to the rest of your business.
Microsoft Dynamics Specialists
Deep expertise across the Dynamics 365 suite.
Power Platform Extensibility
Low-code customization without lock-in.
Adoption-Focused
Implementations users actually embrace.
Connected to Your Stack
CRM integrated with ERP, Microsoft 365, and more.
